This stage delivers information to business users to help them understand past performance, using technologies like reporting and ad hoc analysis tools. At this stage, dashboards are very popular because they display metrics and key performance indicators in a visually attractive manner, and often allow users to drill into more detail to explore the underlying data.They help users understand what has happened, but they cannot help users make decisions about what they should do in the future to address any issues that the monitoring tools have identified. At this stage, it is possible to generate important insights into what is driving business performance,
especially when these tools are used by information analysts, but it's difficult to drive widespread adoption and insight by casual business users.
Technologies that are also employed in the monitoring stage are alerting
(proactive identification of potentially important variances from targets or goals) and business activity monitoring (BAM)
Business Activity Monitoring (BAM)
Business Activity Monitoringis a style of monitoring applications that provides near-real-time access to business performance indicators, with the goal to improve the speed and effectiveness of business operations.
Cultural/Change Issues— minor. Most organizations are struggling to give users the information they are requesting, so that improvements in performance monitoring are usually well-received by users.